qqer's Privacy Policy
Your personal information is completely safe at qqer. This document describes in detail what information we collect, how we use it, and how we keep your privacy protected.
Introduction & Scope of Policy
qqer ("we", "our", "platform") operates a safe and reliable service for online betting and casino users in Bangladesh. This privacy policy document explains how qqer collects, stores, processes, and protects your personal information.
By visiting the website https://qqer.lat or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies to all qqer users — from new registrants to regular players. We may update this policy from time to time and will make reasonable efforts to notify you of any significant changes.
What Information We Collect
qqer collects only the information necessary to operate our services properly and provide you with the best experience. The types of information collected are described below:
Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where verification is required)
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history
- Deposit and withdrawal records
- Bonus and promotion usage records
Activity & Usage Information
- Gaming history and betting activity
- Time spent on site and visit details
- Preferred game types
- Login and logout times
Technical Information
- IP address
- Device type and operating system
- Browser information
- Cookie and session data
- Access logs
How We Collect Information
qqer collects user information in several ways:
Information provided directly: Information you provide directly during account registration, transaction processing, support contact, or form submission.
Automatically collected information: When you use the qqer platform, our systems automatically collect technical and usage information.
Through third parties: Information received from payment services (bKash, Nagad, Rocket) or identity verification services, processed with your permission.
Cookies and tracking technologies: Cookies are used to improve site functionality and personalise the user experience.
Purpose of Using Information
qqer uses your information only for the following legitimate purposes:
4.1 Account Management & Verification
Your information is used to create, manage, and secure your account, to verify your identity and age (only users aged 21+ may play), and to prevent fraud.
4.2 Service Delivery & Improvement
Information is used to manage gaming services, betting activity, promotions, and bonuses, and to continuously improve the quality of the qqer platform and the user experience.
4.3 Financial Transaction Processing
Information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, to ensure transaction security, and to maintain accurate records of financial activity.
4.4 Customer Support
Our 24/7 live chat and email support team uses your information to resolve any questions or issues you may have. This helps resolve your issues quickly and effectively.
4.5 Security & Fraud Prevention
Your information is used to maintain account security, detect unauthorised access, prevent fraudulent activity, and ensure the overall security of the site.
4.6 Legal Compliance
Information is retained as necessary to comply with applicable laws and regulations, to communicate with regulatory authorities, and to fulfil our legal obligations.
Disclosure of Information & Third Parties
qqer never sells your personal information. Information may be disclosed only in the limited circumstances described below:
5.1 Payment Service Providers
Necessary information is shared with bKash, Nagad, and Rocket for transaction processing. These organisations use the information solely for the purpose of completing transactions and are governed by their own privacy policies.
5.2 Technology & Service Partners
Only the information necessary to operate their specific services is shared with game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), identity verification services, and cybersecurity partners. Each partner operates under a confidentiality agreement.
5.3 Legal Obligations
Information may be disclosed in response to a court order, legal process, or a valid request from a government authority. In such circumstances we will make reasonable efforts to notify you, where permitted by law.
5.4 Business Transfers
In the event of a business restructuring, merger, or acquisition of qqer, user information may be transferred. However, the terms of this privacy policy will continue to apply and the new entity will be required to adhere to the same standards.
Cookies & Tracking Technologies
qqer uses cookies and similar tracking technologies to improve your user experience. Cookies are small text files stored on your device that ensure the functionality of the site.
Essential Cookies
Essential for the core operation of the site — maintaining login sessions, security verification, and saving language preferences. Without these cookies, the site will not function properly.
Functional Cookies
Used to remember your preferences and settings. For example, saving your preferred game category or display settings. These cookies can be declined.
Analytical Cookies
Help improve service quality by analysing site usage. These cookies generate anonymous statistics and do not identify you personally.
You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some qqer features to not work properly.
Data Security Measures
qqer uses industry-standard technologies and practices to keep your information secure:
SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. This ensures that your information cannot be read or altered by third parties while in transit.
Encrypted Database: All sensitive information stored is kept in encrypted form. Passwords are never stored in plain text — strong hashing algorithms are always used.
Access Controls: Only authorised qqer staff may access your personal information, and they only have access to the information required for their specific role.
Security Audits: The effectiveness of our security measures is regularly tested and reviewed. Any security vulnerabilities identified are resolved promptly.
Data Retention Limits: Your information is retained only for as long as necessary to fulfil the intended purpose. After the minimum legally required period has been met, unnecessary information is securely deleted.
Your Rights & Choices
As a qqer user, you have certain important rights regarding your own information:
Right to Access
You have the right to know what information we hold about you. This information can be requested through the support team.
Right to Rectification
If any of the information we hold about you is incorrect, you can request that it be corrected. Maintaining accurate information is our goal too.
Right to Erasure
In certain circumstances you may request deletion of your information after closing your account, though some information may need to be retained due to legal obligations.
Right to Restrict Processing
In some cases you may request that processing of your information be restricted. However, this may affect the availability of certain services.
Right to Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
Right to Opt Out of Marketing
You may opt out of marketing communications at any time. This can be done by notifying the support team or using the unsubscribe link in any email.
To exercise any of the rights listed above, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
qqer is for users aged 21 and over only. We do not knowingly collect information from any minor. Age verification procedures are followed during account registration.
If we become aware that a minor has provided information, we will immediately delete that information and close the associated account. Parents and guardians are encouraged to take appropriate steps to prevent their children from using qqer.
Changes to This Policy
qqer may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the site and/or inform you at your registered email address.
A revised policy takes effect from the date it is published. If you continue to use qqer after any changes, it will be assumed that you have accepted the revised policy. We therefore recommend reviewing this page regularly.
The current version of this policy is identified by the "Last Updated" date shown at the top of the page.
Have a question about your privacy?
If you do not understand any part of this policy or have a request regarding your information, please contact our support team. We are available 24/7 in both Bengali and English.